Pass4sure Cisco Certification

Unified Communications Express AM

Exam Number: 646-223
Duration: 60 minutes 45-55 questions
Available Languages: English
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Exam Description Exam Topics
Exam Description
The 646-223 UCXAM Unified Communications Express AM exam tests a candidate’s knowledge of the skills needed by an account manager to articulate a Cisco IP Communications Express solution to small, medium and enterprise customers.

Exam Topics
The following topics are general guidelines for the content likely to be included on the Remote Access exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

Develop business requirements for a Unified Communications SMB customer
Qualify an opportunity with an SMB customer
Identify key SMB customer business drivers (Virtualization, Mobility, Compliance, Globalization, etc.)
Identify SMB customer needs/pain points from responses to probing questions
Identify appropriate responses to typical SMB customer objections
Identify the lifecycle services required to support Express solution deployment and management
Identify the individuals influencing the Express product decision-making process

Describe the value of convergance in Cisco Unified Communications Express solutions
Describe the benefits of a converged solution in an SMB customer environment.
Describe the market trends pushing converged solutions in an SMB customer environment
Describe how solutions can leverage SMB customers’ existing infrastructure
Describe how solutions can simplify SMB customers’ operations

Describe the capabilities of Unified Communications Express solutions
Describe the functions of various UC Express Products/Systems
Describe the differences between Unified Communications Manager and Unified Communications Manager Express
Describe the features and functionality of UC Express Endpoints — include XML as an endpoint feature
Describe the features and functionality of Unified Communications Manager Express and Unity Express
Describe the features and functionality of UC Express Applications (Messaging, Video, Mobility etc.)
Identify Unified Communications Express Management tools
Describe the features, advantages, methods and benefits of security in a Cisco Unified
Communications Express Solution

Describe the value propositions of Unified Communications Express solutions
Describe how UC Express solutions can increase employee productivity
Describe how Cisco Unified Communications Express improves customer responsiveness
Describe how Cisco Unified Communications Express can enable a collaborative business environment
Describe the ROI gains realized by a Cisco Unified Communications Express solution
Identify the unique advantages of Cisco’s UC Express solutions over the competition – converged infrastructure, network services, etc.

Describe the Account Management resources for selling Cisco Unified Communications Express Solutions
Describe the Cisco resources available to assist in the SMB sales cycle (Sales Central on PEC and PDI Helpdesk, ROI Calculator, etc.)

1. An account manager is meeting with a customer who is interested in a Cisco IP Communications solution. The

customer needs to support a variety of analog devices, voice mail, auto attendant, and 200 users. Which solution should the account manager discuss with this customer?
A. a full Cisco CallManager solution

B. a full Cisco CallManager solution with Cisco Unity

C. Cisco CallManager Express

D. Cisco CallManager Express with Cisco Unity Express

Answer: D

2. One of your potential customers has concerns about choosing a Cisco IP Communications solution because, according to the competition, IP telephony solutions cost more than they are worth. Which strategy would be most appropriate to defuse this concern?
A. Unlike traditional office environments where voice and data are separate, Cisco IP Communications supports the idea of a converged network where the telephony and IP components are integrated.
B. An IP-enabled PBX inevitably reaches a point called the golden phone, at which an addition requires more than just a phone. In fact, it requires a card to support the phone, and possibly a new shelf of a cabinet to house the card. These upgrades end up being very costly and offer the customer no flexibility to implement nonproprietary
solutions in the future.

C. With low operating and capital costs, a Cisco IP Communications deployment will pay for itself in 18 months

on average and will provide an average annual savings per user of US$334. The drivers of the ROI are determined

by the unique network circumstances of the customer, such as the speed of migration, the remaining life on the

PBX, and the extent of the data upgrade.

D. Cisco IP Communications solutions are based on tested and verified designs that ensure rapid ROI. Cisco or its

IP telephony specialized channel partners can also customize these solutions to meet business demands and realize cost savings resulting from existing equipment or applications.
Answer: C

3. Organizations that embrace Cisco IP Communications solutions are able to interoperate with existing TDM

systems and applications, as well as support which two traditional telephony networking standards? (Choose two.)

A. QSIG B. BGP

C. SIP

D. TDM

E. DPNSS Answer: AE

4. The IT manager from a prospective client organization explains that their network is overloaded. The network has been in use since 2002 with minimal upgrades, and is composed of several different devices from different vendors. E-mail is slow, the voice-mail system is outdated, and employee productivity and responsiveness are suffering.
Given this scenario, which business driver is most appropriate to sell a Cisco IP Communications solution?

A. reduce operating costs

B. increase revenue generation

C. facilitate future expansion

D. reduce the number of employees

Answer: A

5. You require an easy-to-use, web-enabled tool to demonstrate to a prospective customer the benefits of a converged network in terms of productivity enhancements and real estate savings. Which tool should you use?
A. Cisco ROI analysis

B. Cisco CNIC

C. business case from the industry of the prospect

D. customized hurdle rate analysis

Answer: B

6. An account manager is meeting with a service provider that has installed Cisco CallManager Express at a large number of its subscriber sites. The customer wants to maintain and troubleshoot Cisco CallManager Express remotely. Which Cisco CallManager Express feature makes this possible?
A. CiscoWorks VPN/Security Management Solution

B. Cisco Network Analysis Module

C. command-line interface

D. CiscoWorks IP Telephony Environment Monitor

Answer: C

7. Which two baseline discovery questions would be most appropriate to ask an IT manager? (Choose two.)

A. In how many locations do you have Cisco routers deployed?

B. Would installing Cisco IP Communications Express with other business systems reduce the complexity of your

IP infrastructure?

C. How many platforms do you intend to use for call processing and voice mail?

D. Do you anticipate growth in the number of employees over the next few years? Answer: AC

8. A potential customer has several global offices, including one in North America, two in France, and one in Germany. This prospect is investigating cost-effective voice mail and auto attendant, and has asked for your recommendation. What application would best meet the needs of the customer?
A. Cisco Unity Express

B. Cisco Unity

C. customized XML applications

D. Cisco CallManager

Answer: A

9. How does a converged solution work?

A. Voice traffic is carried over a circuit-switched network, and data traffic is carried on an IP network

B. Voice, video, and data are integrated onto a single IP network.

C. The network is comprised of proprietary time-division multiplexing hardware and circuits.

D. The LAN is used for data traffic, and the WAN is used to integrate voice and video traffic

Answer: B

10. You work as the network administrator at TestInside.com. TestInside has several global offices, including one

in Britain, two in North America, and three in Asia. The company needs to investigate cost-effective voice mail and auto attendant, and has asked for your recommendation. What application would best meet the requirements
of the company?

A. Cisco Unity Express

B. Customized XML applications

C. Cisco Unified Communications Manager D. Cisco Unified CallConnector Mobility Answer: A

11. You work as a systems administrator at TestInside.com. Your company is planning to choose a Cisco Unified

Communications solution because IP telephony solutions seems not be worth the cost. Which statement would be the best annotation to this concern?
A. Cisco Unified Communications supports the idea of a converged network in which telephony and IP

components are integrated, while the traditional office environments in which voice and data are separate.

B. Cisco or its IP telephony specialized channel partners can customize these solutions to meet business demands and realize cost savings resulting from existing equipment or applications, while Cisco Unified Communications solutions are based on tested and verified designs that ensure rapid ROI.
C. With low operating and capital costs, a Cisco Unified Communications deployment will pay for itself in 18 months on average, and will provide an average annual savings per user of US$334. The drivers of the ROI are determined by the unique network circumstances of the customer, such as the speed of migration, the remaining life on the PBX, and the extent of the data upgrade.
D. An IP-enabled PBX inevitably reaches a point calle

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