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SMB Account Managers

Exam Number: 646-171
Duration: 60 minutes (15-25 questions)
Available Languages: English
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Exam Description Exam Topics
Exam Description
The 646-171 SMBAM SMB Account Manager exam is the exam associated with the SMB AM job role. Candidates can prepare for this exam by taking the SMB University Foundation and Security courses. This exam tests a candidate’s knowledge to be able to articulate the value of the Cisco SMB Solution and understanding basic customer SMB business requirements. Topics covered include: discovering customer business requirements; identifying the capabilities and benefits of the Cisco SMB Solution; and, recommending appropriate post-sales service and support options.

Exam Topics
The following information provides general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. Note: AM’s need to be able to articulate the value of the full SMB product and service offering.

Discover customer business requirements
Identify market trends and key business drivers as it relates to the customer
Identify customer’s current and future business and growth requirements
Identify customer network security requirements
Describe and identify the capabilities and benefits of the Cisco SMB Solution
Describe the benefits of the full end-to-end Cisco SMB solution
Describe how Cisco switches are positioned in the Cisco SMB solution
Describe how the Cisco Integrated Service Routers (ISRs) are positioned in the Cisco SMB solution
Use Quote Builder to create NTE Price Quotes
Recommend appropriate post-sales service and support options
Describe the available post-sales service and support options
Direct customer to the appropriate point-of-contact

QUESTION 1:
What is a consequence of installing a Cisco End-to-End Solution? A. Different Support Contracts with multiple vendors
B. Difficulty implementing network services
C. Solid investment protection
D. Poor Investment Protection

Answer: C

QUESTION 2:

Which two features are included under the Cisco SMB Support Assistant? ( Choose two.)

A. Next Business day hardware replacement
B. Application Software Upgrades
C. Automatic priority 1 TAC cases
D. Open a service request with the SMB TAC 24 Hours a day, 7 days a week

Answer: A,D

QUESTION 3:

Certkiller .com is concerned about the security in the perimeter of the network. Which three Cisco products can you offer to Certkiller .com? ( Choose three.)

A. Integrated Services Routers
B. Firewall Appliances
C. Cisco Unified CallManager
D. Multilayer switch with enhanced image
E. Cisco Unity
F. VPN Concentrators

Answer: A,B,F

QUESTION 4:

What are two benefits for the Cisco Partner, derived from the Cisco SBR Methodology?
(Choose two.)

A. There is less risk through the implementation of proven solutions
B. Proactive planning enhances customer satisfaction
C. There are faster implementation of new business applications
D. Solution differentiation from the competition allows for premium margins

Answer: B,D

QUESTION 5:

Which three critical elements does the Cisco Integrated Security Solution incorporate?
(Choose three.)

A. Cisco Storage Solution
B. Cisco Threat Defense Solution
C. Cisco Trust and Identity Management Solution
D. Cisco Switching Solution
E. Cisco Content Networking Solution
F. Cisco Secure Connectivity

Answer: B,C,D

QUESTION 6:
Which three components of the Cisco SMB Assistant Service? (Choose thee.) A. Advanced replacement on the next business day
B. Support for every Cisco Product
C. Cases Opened Via E-mail or Telephone at any time
D. Immediate Support from the Cisco TAC Engineers
E. NBD callback from a Specialized Engineer During Regular Business Hours
F. Support for low-end products only

Answer: A,E,F

QUESTION 7:

For which of the following campus LAN Areas is the Cisco Catalyst 500 Series switch most suitable?

A. Access Area
B. Backbone Area
C. Core Area
D. Distribution Area

Answer: A

QUESTION 8:

Which two options are benefits of the Cisco Technical Assistance Center? (Choose two.)

A. Increase the Performance of current Features
B. Enhances network and/or application availability, reliability and stability
C. Processes broad Expertise in Cisco technologies
D. Provides rapid fault isolation in a complex environment, leading to quick resolution

Answer: C,D

QUESTION 9:

Which three can be symptoms of the growth phase in the Cisco SBR methodology?
(Choose three.)

A. Facilitate Employee Reachability
B. Unable to provide rapid secure access to customer history, data or buying behavior
C. Need to provide Certkiller .com with a basic up-to-date website
D. Provide rapid access for geographically dispersed employees
E. Need to facilitate customer reachability
F. Provide a Website on par with competitors

Answer: A,D,F

QUESTION 10:
What is the benefit of implementing a Cisco end-to-end solution? A. It enables the network to work as a unified whole
B. It maximizes the network security
C. It increases the cost of the equipment
D. It reduces the cost of the equipment

Answer: A

QUESTION 11:
Which three beneficial features are found on the cisco.com website? (Choose three.) A. Online solution troubleshooting
B. Knowledge transfer resources
C. Network Management and Diagnostic tools
D. Tools to Minimize the risk of network downtime
E. Online hardware replacement
F. Online product and technology information

Answer: B,C,F

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Recommended Training about 646-171 exam PDF
The following courses are the recommended training for 646-171 exam PDF.
646-171 Q & A with Explanations
646-171 Audio Exam
646-171 Study Guide
646-171 Preparation Lab

Exam Number/Code: 646-171
Exam Name: Small Medium Business Account Manager (SMBAM)

“Small Medium Business Account Manager (SMBAM)”, also known as 646-171 exam, is a Cisco certification.
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Updated: May 3rd , 2008
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