Pass4sure Cisco Certification

IP Contact Center Express Implementation Exam

Last day to test March 16, 2008
Exam Number: 642-162
Associated Certifications: IP Contact Center Express Specialist
Duration: 75 minutes (65-75 questions)
Available Languages: English
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Exam Description Exam Topics Recommended Training Additional Resources
Exam Description
The Cisco IP Contact Center Express Implementation 642-162 IPCCX is the exam associated with the Cisco IP Contact Center Express Specialist certification. Candidates can prepare for this exam by taking the Cisco Unified Contact Center Express Deployment (UCCXD) course. This exam tests a candidate’s knowledge of the design, implementation, and operation of CRS/IPCCX 4.0 and 4.5 deployments. Topics covered include customer capacity and feature requirement planning, configuration and ordering tools, installation and configuration of IPCCX servers and clients, using the application editor, troubleshooting and monitoring the system, patching, upgrading, and licensing.

Exam Topics
The following information provides general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam.

Design a Unified Contact Center Express System deployment
Perform customer capacity planning
Determine customer required features
Evaluate and recommend different configuration options
Identify available configuration and ordering tools
Implement a Unified Contact Center Express System
Describe the process for installing Unified Contact Center Express 4.x software and hardware
Describe the process to configure Unified Contact Center Express 4.x software and provision the users to meet customer requirements
Describe the process of using the Unified Contact Center Express 4.x Application Editor
Describe the process of provisioning Unified Contact Center Express 4.x applications
Operate a Unified Contact Center Express System
Identify basic Unified Contact Center Express 4.x user tasks
Identify process and tools available for troubleshooting Unified Contact Center Express 4.x
Identify process and tools available for monitoring system operations in Unified Contact Center Express 4.x
Identify process and tools available for patching, upgrading systems, and license additions for Unified Contact Center Express

QUESTION 1:

Which should you check to verify that you have correct software product versions installed? (Choose four.)

A. Administration Guide
B. Release Notes
C. Software Center
D. Application Administration
E. Compatibility Matrices
F. patch availability

Answer: B, D, E, F

QUESTION 2:

When will a skills-based CSQ that requires a skill competency of four (4) select an IPCC Express agent?

A. if the ICD agent is available and has a skill competency of nine (9) in another skill defined in CRS
B. if the ICD agent is available and has a skill competency of one (1) in the required skill for the CSQ
C. if the ICD agent is available and has a skill competency of seven (7) in the required skill for the CSQ
D. if the ICD agent is available and has a skill competency of three (3) in the required skill defined in CRS

Answer: C

QUESTION 3:

DRAG DROP
As an instructor at Certkiller .com you are required to drag the Wrapup Timer configuration setting to the proper definition.

TK

Answer:

Explanation:

QUESTION 4:
What formula do you use to compute the number of IVR ports? A. Erlang B
B. Erlang C
C. AHT * BHCA
D. VG ports + CTI ports

Answer: A

QUESTION 5:
Which of the following is not a CRS Telephony or Media Subsystem? A. JTAPI
B. Cisco Media
C. VXML
D. MRCP ASR E. MRCP TTS

Answer: C

QUESTION 6:

DRAG DROP
You are a network engineer at Certkiller .com. You are configuring IPCCX and you will create several items that relate to either CallManager or CRS.
You are required to the configuration to what it relates to the right.

TK

Answer:

QUESTION 7:
What is the maximum number of CTI ports for an IPCC Expess Standard deployment? A. 150
B. 200
C. 300
D. Depends upon how many expansion servers are used
E. Depends upon the number of applications configured

Answer: C

QUESTION 8:

DRAG DROP
You are a Certkiller .com network consultant. At the client site you are giving a lecture and you are required to provision the JTAPI subsystem to complete the task below.
You need to drag the functions to the proper tasks.

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Recommended Training about 642-162 exam PDF
The following courses are the recommended training for 642-162 exam PDF.
642-162 Q & A with Explanations
642-162 Audio Exam
642-162 Study Guide
642-162 Preparation Lab

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