Pass4sure Cisco Certification

Unified Communication for System Engineers Exam

Last day to test May 4, 2008
Exam Number: 642-104
Associated Certifications: Unity Support Specialist
Duration: 75 minutes (55-65 questions)
Available Languages: English
Click Here to Register: Pearson VUE
Exam Policies: Read current policies and requirements
Exam Tutorial: Review type of exam questions

Exam Description Exam Topics Recommended Training Additional Resources
Exam Description
The 642-104 UCSE exam measures the knowledge of technicians who install, configure, maintain and troubleshoot Cisco Unity 4 systems. Potential test candidates can prepare for the exam by attending the UCSA and UCSE courses and by reading the Cisco Unity product documentation (Installation Guide, CallManager Integration Guide, Troubleshooting Guide, Networking Guide, and System Administration Guide).

Exam Topics
The following information provides general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam.

Install Cisco Unity System to meet end-user requirements
Use the Cisco Unity Installation and Configuration Assistant to install the Unity System on a Microsoft Server
Set up the appropriate Microsoft Windows 2000/2003 server components to support Cisco Unity System in either a voicemail or unified messaging environment
Use the Cisco Unity Server Preparation Assistant to prepare and validate the server readiness for the Unity System installation
Install ViewMail for Outlook or ViewMail for Notes on the client desktops
List the steps to perform a Cisco Unity System installation
Set up the appropriate integration between Cisco Unity and a PBX

Configure Cisco Unity System per stated requirements
Configure Cisco Unity global settings to meet requirements
Configure telephone user interface account policies, subscriber classes of service, and subscriber templates to prepare system for user account entry
Add new users to the Cisco Unity System and verify functionality
Import user accounts into the Cisco Unity System and verify functionality
Configure autoattendant, voicemail and audiotext applications to meet requirements
Configure Cisco Unity digital networking
Explain the necessary configuration options to provide for system failover

Configure Cisco Unity System to exchange messages with non-Cisco messaging systems
Configure delivery location objects to communicate with a non-Cisco messaging system
Use configuration manager utility to setup and add interoperability accounts to either an Exchange or Domino messaging server
Test and verify the interoperability of the Unity System with the non-Cisco messaging system

Maintain an installed Cisco Unity System
Use Disaster and Recovery Tool to perform backup and restore procedures
Use appropriate utilities to optimize data base performance
Apply service packs and virus patches as appropriate
Perform system and feature upgrades as necessary
Use appropriate reports and utilities to maintain a properly functioning Cisco Unity System

Troubleshoot and repair Cisco Unity System installations
Use the appropriate reports and utilities to troubleshoot Cisco Unity system problems
Take the appropriate steps to repair an identified system failures
Test and verify system configuration changes

QUESTION 1:

You are configuring a Cisco Unity voice messaging system to exchange messages with several node sin an Octel analog network. As a part of your work, you use the Configuration Manager utility to create an account and mailbox on the Cisco Unity system. When you press the CreateBridgeAccount button, what has been created?

A. A Cisco Unity Bridge account and mailbox.
B. A Cisco Unity Bridge account and mailbox for each Octel node on the network. C. A UOmni account and mailbox.
D. A UOmni account and mailbox for each Octel node on the network. Answer: C
QUESTION 2:

Cisco Unity is integrated with Cisco CallManager at a company. The customer reports that Message Waiting indicators are intermittent on some extension. You have opened up Integration Monitor to help resolve the issue. Which statement is true?

A. This action will not help.
B. This action will help resolve the issue.
C. This action will help if used in conjunction with transaction data.
D. This action will not help unless the Extension Specific Processing Utility is also opened.

Answer: A

QUESTION 3:

In an Exchange 2000 environment, which method does Cisco Utility use to send voice mail to other Cisco Unity servers in the same Exchange routing group?

A. Cisco Unity cannot deliver voice mail to other servers.
B. Cisco Unity sends voice mail directly to the SMTP connector and the SMTP
connector delivers these to the remote Cisco Unity server.
C. Cisco Unity delivers voice mail from the local information store through the Unity Internet Voice Gateway and then SMTP is used to transport the voice mail to the remote Cisco Unity server.
D. Cisco Unity delivers voice mail from the local information store through the X.400 gateway and then through the Cisco Unity Voice Connector. The voice mail is then passed off to the SMTP gateway for delivery to the remote Cisco Unity server.

Answer: B

TK

QUESTION 4:

Which Cisco Unity utility is used to customize settings for a particular telephone switch?

A. IntLib
B. ConfigMgr
C. Maestro Tools
D. Edit Switch Utility

Answer: D

QUESTION 5:

What is the proper sequence for installing software on the Cisco Unity server in a 36
Port Unified Messaging configuration?

A. Windows 2000
SQL2000
Cisco Unity System Preparation Assistant (CUSPA) Exchange System Management Tools
Cisco Unity Installation and Configuration Assistant (CUICA) B. Windows 2000
MSDE
Cisco Unity System Preparation Assistant (CUSPA) Exchange System Management Tools
Cisco Unity Installation and Configuration Assistant (CUICA) C. Windows 2000
SQL2000
Cisco Unity System Preparation Assistant (CUSPA) Microsoft Exchange
ForestPrep
Cisco Unity Installation and Configuration Assistant (CUICA) D. Windows 2000
Cisco Unity Preparation Assistant (CUSPA) SQL2000
Microsoft Exchange
Cisco Unity Installation and Configuration Assistant (CUICA) Answer: A
QUESTION 6:

Which two objects should you configure prior to adding subscribers? (Choose two)

TK

A. Account policy
B. Subscriber IDs
C. Access control list
D. Subscriber template

Answer: A, D

QUESTION 7:

You want Cisco Unity to lock the voice-mail account if there are more than five invalid password entries for new accounts you create. What would give you control over these settings?

A. Account policy
B. Class of services
C. User security containers
D. Active Directory Users and Computers (ADUC( account polices

Answer: A

QUESTION 8:

The manager of the Service department wants to set up a direct complaint service where the manager will receive live calls that are identified as coming from this call handler. If the manager does not answer, a message will be taken and sent to the manager. How can you accomplish this using a call handler?

A. Enter the manager’s extension in the appropriate box in the profile page;
Use Supervised transfer and check the Introduce check box on the Call Transfer page
B. Enter the manager’s extension in the appropriate box in the profile page;
Use Supervised transfer and check the Announce check box on the Call Transfer page
C. Enter the manager’s extension in the appropriate box in the call transfer page;
Use Supervised transfer and check the Introduce check box on the Call Transfer page
D. Enter the manager’s extension in the appropriate box in the call transfer page;
Use Supervised transfer and check the Announce check box on the Call Transfer page

Answer: C

QUESTION 9:

Your customer has asked to install a 16-port Cisco Unity voice-mail-only system. Which three software applications does Cisco Systems recommend that you use in this configuration? (Choose three)

A. Exchange 5.5
B. SQL 2000

Administer a Cisco Unity Server
Generate and interpret system reports
Use appropriate utilities to perform moves, adds and changes

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Recommended Training about 642-104 exam PDF
The following courses are the recommended training for 642-104 exam PDF.
642-104 Q & A with Explanations
642-104 Audio Exam
642-104 Study Guide
642-104 Preparation Lab

Exam Number/Code: 642-104
Exam Name: Unified Communication for System Engineers Exam
VUE Code: 642-104
Questions Type: Single choice, Multiple choice, Simulate,
Question Numbers of Real-exam: 55-65 questions

“Unified Communication for System Engineers Exam”, also known as 642-104 exam, is a Cisco certification.
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Questions and Answers : 70 Q&As
Updated: April 27th , 2008
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