Pre-Requisites

Valid CCNA
Course Summary

This official authorized Cisco course is offered by CCBOOTCAMP, sponsored by a Cisco Learning Solutions Partner®, and is designed specifically to prepare students for the CCNA Voice Exam. The Cisco® CCNA Voice certification confirms that you have the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions. Candidates also get exposure to the Cisco Unified Communications architecture and design covering mobility, presence, and TelePresence applications.
The CCNA Voice Certification enables employers to validate that their staff possess a strong foundation in voice applications and infrastructure concepts; and are capable of performing baseline installation, operating, and maintenance tasks on Cisco VoIP solutions, particularly the Smart Business Communications System from 8-250 lines.

Course Description

This course is designed specifically to prepare students to pass the CCNA Voice Exam.
CCBOOTCAMP offers its students on-site instructor-led training at any of our locations throughout North America.
Class length is five consecutive days, and runs Monday through Friday, typically from 9:00 AM to 5:00 PM. In addition to classroom time, there will be daily homework assignments to be completed at night. These are very full days, so students should arrive at our facility rested and prepared to work.
CCNA Voice class will have a maximum of twelve students.
Each student receives dedicated instructor mentoring to ensure all concepts are completely understood.
We offer the most advanced equipment in the industry. You get your own equipment to work with. No gear sharing!
Access is provided to the classroom racks 24 hours a day.
Free practice questions and one test attempt is included (a $125 value)!
Price for this class is $2495
Financing is available.
Cisco Exams Covered

640-460 Implementing Cisco IOS Unified Communications (IIUC)

Recertification requirements

The CCNA Voice is valid for three years. To recertify, Pass any current CCNA concentration exam (wireless, security, voice) OR pass a current 642 professional exam, OR pass the current CCIE written exam or the current CCDE written exam.

Exam Topics
The following topics are general guidelines for the content likely to be included on the Implementing Cisco IOS Unified Communications exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

Describe the components of the Cisco Unified Communications Architecture

* Describe the function of the infrastructure in a UC environment
* Describe the function of endpoints in a UC environment
* Describe the function of the call processing agent in a UC environment
* Describe the function of messaging in a UC environment
* Describe the function of auto attendants and IVRs in a UC environment
* Describe the function of contact center in a UC environment
* Describe the applications available in the UC environment, including Mobility, Presence, and Telepresence
* Describe how the Unified Communications components work together to create the Cisco Unified Communications Architecture

Describe PSTN components and technologies

* Describe the services provided by the PSTN
* Describe time division and statistical multiplexing
* Describe supervisory, informational, and address signalling
* Describe numbering plans
* Describe analog circuits
* Describe digital voice circuits
* Describe PBX, trunk lines, key-systems, and tie lines

Describe VoIP components and technologies

* Describe the process of voice packetization
* Describe RTP and RTCP
* Describe the function of and differences between codecs
* Describe H.323, MGCP, SIP, and SCCP signalling protocols

Describe and configure gateways, voice ports, and dial peers to connect to the PSTN and service provider networks

* Describe the function and application of a dial plan
* Describe the function and application of voice Gateways
* Describe the function and application of voice ports in a Gateway
* Describe the function and operation of call-legs
* Describe and configure voice dial peers
* Describe the differences between PSTN and Internet Telephony Service Provider circuits

Describe and configure a Cisco network to support VoIP

* Describe the purpose of VLANs in a VoIP environment
* Describe the environmental considerations to support VoIP
* Configure switched infrastructure to support voice and data VLANs
* Describe the purpose and operation of PoE
* Identify the factors that impact voice quality
* Describe how QoS addresses voice quality issues
* Identify where QoS is deployed in the UC infrastructure

Implement UC500 using Cisco Configuration Assistant

* Describe the function and operation of Cisco Configuration Assistant
* Configure UC500 device parameters
* Configure UC500 network parameters
* Configure UC500 dial plan and voicemail parameters
* Configure UC500 SIP trunk parameters
* Configure UC500 voice system features
* Configure UC500 user parameters

Implement Cisco Unified Communications Manager Express to support endpoints using CLI

* Describe the appropriate software components needed to support endpoints
* Describe the requirements and correct settings for DHCP, NTP, and TFTP
* Configure DHCP, NTP and TFTP
* Describe the differences between key system and PBX mode
* Describe the differences between the different types of ephones and ephone-dns
* Configure Cisco Unified Communications Manager Express endpoints
* Configure call-transfer per design specifications
* Configure voice productivity features, including hunt groups, call park, call pickup, paging groups, and paging/intercom
* Configure Music on Hold

Implement voicemail features using Cisco Unity Express

* Describe the Cisco Unity Express hardware platforms
* Configure the foundational elements required for Cisco Unified Communications Manager Express to support Cisco Unity Express
* Describe the features available in Cisco Unity Express
* Configure AutoAttendant services using Cisco Unity Express
* Configure basic voicemail features using Cisco Unity Express